Appalachian Power launches text and email outage alerts - WVVA TV Bluefield Beckley WV News, Weather and Sports

Appalachian Power launches text and email outage alerts

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  • Weather Alert

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CHARLESTON, WV– With forecasters predicting severe weather conditions this week, Appalachian Power is introducing a new outage alerts system. The new system allows customers the option to be notified by text message or email when their home or business is affected by a power outage.

Customers enrolled in outage alerts will receive a notification when outages have been reported in their area and will continue to get updates as Appalachian crews determine the outage cause and predict when power is expected to be restored. By visiting www.AppalachianPower.com and logging into their account, customers can enroll in power outage alerts and modify their specific notification preferences.

“Our customers tell us that information is almost as important in an outage as restoring power,” said Jeri Matheney, Appalachian spokesperson. “Real-time information updates will help customers know when power goes out or is restored even if they are not home. That's a great tool for planning and making decisions about your family's comfort and safety.”

Appalachian Power has approximately 1 million customers in Virginia, West Virginia and Tennessee (as AEP Appalachian Power). It is a unit of American Electric Power, one of the largest electric utilities in the United States, which delivers electricity to more than 5 million customers in 11 states. AEP ranks among the nation's largest generators of electricity, owning nearly 38,000 megawatts of generating capacity in the U.S. AEP also owns the nation's largest electricity transmission system, a nearly 39,000-mile network that includes more 765 kilovolt extra-high voltage transmission lines than all other U.S. transmission systems combined.

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