UPDATE: 'Do Not Use' order lifted for last remaining customers - WVVA TV Bluefield Beckley WV News, Weather and Sports

UPDATE: 'Do Not Use' order lifted for last remaining customers


CHARLESTON, W.Va. (January 17, 2014) – The "do not use" order has been
lifted for the last customer area in West Virginia American Water's Kanawha
Valley district. Customers in the Clendenin area may begin flushing
according to the established guidelines.

Although the online map currently reflects that all areas have turned blue,
customers should keep in mind that precautionary boil water advisories are
in place for several smaller groups of customers throughout the district
after water storage tanks were depleted following excessive flushing
activities. A list of boil water advisories currently in effect can be
found at http://www.amwater.com/wvaw/alerts/WV-AlertList.html.

Furthermore, earlier this morning with guidance from the W.Va. Bureau for
Public Health, the company issued a notice that customers in the towns of
Buffalo, Frazier's Bottom and Pliny are advised to not drink and have
limited contact with their water. New water sampling results indicate
additional flushing and sampling is required in this area until water
quality sampling data can be verified.

The temporary local 24/7 hotline established to answer customer inquiries
about the map will be taken out of service at 4 p.m. All customer contact
should be directed to our 24x7 Customer Service Center at 1-800-685-8660.

A statement released last night by Adjutant General James A. Hoyer
reinforced that the interagency team has been sampling at the plant at both
the parts per million (ppm) and parts per billion (ppb) levels throughout
this process to ensure the highest level of confidence in the system.

"When the U.S. Centers for Disease Control (CDC) provided us with the 1 ppm
public health standard we focused on testing at the parts per million
level," said Hoyer. "In light of the CDC's additional guidance Wednesday
night related to the abundance of caution for pregnant women and to ensure
the highest level of public health we will continue to test the plant
output at parts per million. Once the system is fully restored, we will
test the system at the parts per billion level to ensure non-detectable
levels in the water."

Customers in lifted zones will need to flush their home plumbing systems.
West Virginia American Water has provided flushing guidance via its
website, call center and the media. Please do not flush beyond the
necessary 25 minutes as it may put additional strain on the water system.

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