Update: WV chemical spill in water supply - WVVA TV Bluefield Beckley WV News, Weather and Sports

Update: WV chemical spill in water supply

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Charleston, W.Va. (WVVA)--Since the chemical spill last week, West Virginia American Water in Charleston has received more than 25,000 phone calls to customer service and more than a million people have visited its website.

Officials say the water ban has been lifted for about half of customers in the Kanawha Valley region.

Testing is being conducted at fire hydrants and local hospitals, but not at people's homes. A lot of customers where the ban has been lifted are saying the water is still discolored.

"When a whole bunch of people are flushing all at once, say a thousand people turn on their taps at once that increases the velocity of the water moving through the pipes. With those flow rates, we are going to expect some sediment that is broken up that can be flushed out through customers taps as well. We want people to understand that is not something that is an outside contaminant that entered the system. It is something that already exists in the pipes, "says Laura Jordan, External Affairs Manager, West Virginia American Water.

Jordan says to flush the system; customers need to run the hot water for about 20 minutes and the cold for five. If the water is still cloudy or discolored, she says to wait an hour and repeat the flushing process.

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