FAQ: Text message re-opt-in - WVVA TV Bluefield Beckley WV News, Weather and Sports

FAQ: Text message re-opt-in

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    CHARLESTON, W.Va. (AP) -- A West Virginia man has filed a lawsuit against General Motors Corp., claiming a defective ignition switch in a Chevrolet Cobalt caused a 2006 accident that killed his pregnant wife...More >>
    CHARLESTON, W.Va. (AP) -- A West Virginia man has filed a lawsuit against General Motors Corp., claiming a defective ignition switch in a Chevrolet Cobalt caused a 2006 accident that killed his pregnant wife...More >>
  • Makeshift bomb explodes near convenience store

    Makeshift bomb explodes near convenience store

    Bill JarrellBill Jarrell
    Raleigh County (WVVA)-One man is in custody after a makeshift bomb explodes inside a convenience store.According to police, it happened Tuesday evening at the Little General in Rock Creek, Raleigh County...More >>
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  • Non-Profit Organization Hosts Advanced Defensive Driving Course

    Non-Profit Organization Hosts Advanced Defensive Driving Course

    BLUEFIELD (WVVA)- A non-profit organization is providing a unique learning opportunity for drivers, both new and experienced.Instructors with "Team Safety Driving School" conducted an advanced defensive driving course at Bluefield City Park today.The training employed in this driver's course is the same training that emergency personnel from law enforcement to EMS must master to do their jobs, and it's open to the public.There are still slots available for tomorrow's course if you would like ...More >>
    BLUEFIELD (WVVA)- A non-profit organization is providing a unique learning opportunity for drivers, both new and experienced.Instructors with "Team Safety Driving School" conducted an advanced defensive driving course at Bluefield City Park today.The training employed in this driver's course is the same training that emergency personnel from law enforcement to EMS must master to do their jobs, and it's open to the public.There are still slots available for tomorrow's course if you would like ...More >>

What's happening: On Monday and Tuesday, we are asking all of our text message subscribers to re-opt-in to the services for which they've subscribed. We're doing this to comply with federal consumer protection law. Those services may include breaking news alerts, severe weather alerts, daily forecasts, breaking news alerts, programming announcements, mobile marketing clubs or advertiser text clubs. On Monday and Tuesday those subscribers will get text messages asking them to respond, to keep those text messages coming. If they don't respond, they will no longer receive our text messages.

Question: What's the law that's causing all of this?

The federal Telephone Consumer Protection Act (TCPA.) It was originally designed to protect consumers from telemarketers. A new provision, effective October 16th, requires SMS programs to obtain "express written consent" from consumers before sending a text message, which includes two new disclosures:

  1. Text messages are sent from an automated system.
  2. Consent is not required to buy goods and services.

We're asking customers to re-opt in to comply with the law and to protect ourselves from potentially expensive legal action. Aside from adding these provisions to our compliance language, our text programs will not change.

Question: I received several messages from you on Monday and Tuesday, asking me to respond. Do I need to respond to all of them?

Yes. If you've signed up for any of our news, weather and programming alerts, you will need to respond to a single message on Monday. That message will look like this:

WVVA: Keep our text alerts coming. To comply w/ new law, Reply OK to accept msgs from an autodialed system. Consent not required for purchase. STOP=stop, HELP=help

Doing so will cover you for all of those alerts. If you subscribe to our mobile marketing club and/or advertiser clubs you will get additional messages on Tuesday. You will need to reply to those as well to remain in those clubs. In all cases you will have 24 hours to respond.

Question: What happens if I don't respond to the messages?

You will no longer receive text messages from us. You can sign up again to re-start those messages. The sign-up page is under the mobile tab on our website.

Question: Will your text message service change as a result of this?

No. With the exception that we're asking people to agree to two new disclosures, nothing will change. Our text message services will remain fast and free, meaning that we don't charge anything for the service, although standard carrier data rates may apply.

Question: I'm getting similar messages from other text messaging services for companies like Redbox, and Target. Is this related?

Yes. Companies across the country are having their customers re-opt-in to comply with the new law.

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    UPDATE: Southbound lane reopens, northbound side of tunnel remains closed

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    UPDATE: BLUEFIELD (WVVA) - The northbound side of East River Mountain Tunnel could be closed for 'days' after a truck fire inside caused heat and smoke damage.More >>
  • Picnic with the Saints sold out

    Picnic with the Saints sold out

    White Sulphur Springs, W. Va. (WVVA) -A special picnic in White Sulphur Springs with the NFL team New Orleans Saints has sold out. The event is scheduled for tomorrow at the Greenbrier Resort. More >>
    White Sulphur Springs, W. Va. (WVVA) -A special picnic in White Sulphur Springs with the NFL team New Orleans Saints has sold out. The event is scheduled for tomorrow at the Greenbrier Resort. More >>
  • Travel tips for detoured motorists

    Travel tips for detoured motorists

    Image: GoogleImage: Google
    Information for motorists detoured off Interstate 77 due to the closure of East River Mountain Tunnel.Southbound motorists:Mandatory detour off I-77 at Exit 9 (Princeton)....More >>
    Information for motorists detoured off Interstate 77 due to the closure of East River Mountain Tunnel.Southbound motorists:Mandatory detour off I-77 at Exit 9 (Princeton)....More >>
  • Honoring Korean War Veterans

    Honoring Korean War Veterans

    ATHENS (WVVA)- On Friday, July 25, 2014 Concord University Officials held an Observance of Korean War Veterans Recognition Day.To kick start the event the Color Guard presented the flags. Organizers then introduced James Kahle of Bluefield, VA. He was the guest speaker. During the Korean War Kahle fought in the Air Force 1st Combat Evaluation. In his speech he touched on his life during the war and after. He was surrounded by fellow veterans and those who came to share their thanks for all wh...More >>
    ATHENS (WVVA)- On Friday, July 25, 2014 Concord University Officials held an Observance of Korean War Veterans Recognition Day.To kick start the event the Color Guard presented the flags. Organizers then introduced James Kahle of Bluefield, VA. He was the guest speaker. During the Korean War Kahle fought in the Air Force 1st Combat Evaluation. In his speech he touched on his life during the war and after. He was surrounded by fellow veterans and those who came to share their thanks for all wh...More >>
  • Officials Break Ground on New Water Treatment Facility

    Officials Break Ground on New Water Treatment Facility

    CLAYPOOL HILL (WVVA)- Construction is underway on a brand new waste-water treatment facility in Claypool Hill.The current facility was built back in the 1980s, and officials with the Tazewell County Public Service Authority tell us it has become outdated.The cost of the new plant is expected to be just over eight million dollars, and it will be able to handle twice the amount of water per day than the current plant.Construction of the new water treatment plant is expected to be complete by De...More >>
    CLAYPOOL HILL (WVVA)- Construction is underway on a brand new waste-water treatment facility in Claypool Hill.The current facility was built back in the 1980s, and officials with the Tazewell County Public Service Authority tell us it has become outdated.The cost of the new plant is expected to be just over eight million dollars, and it will be able to handle twice the amount of water per day than the current plant.Construction of the new water treatment plant is expected to be complete by De...More >>
  • Tazewell Officials Plan to Restore Local Train Depot

    Tazewell Officials Plan to Restore Local Train Depot

    TAZEWELL (WVVA)- Planning is underway to re-purpose and restore the Tazewell Train Station.The Tazewell Town Council took on the project after Norfolk and Southern Railway donated the depot to the town in 2007.The restoration project is expected to cost over $300,000 and town officials say they hope the finished product will bring tourism and businesses back to North Tazewell.For more information on the project, you can visit the town of Tazewell’s website by clicking here.More >>
    TAZEWELL (WVVA)- Planning is underway to re-purpose and restore the Tazewell Train Station.The Tazewell Town Council took on the project after Norfolk and Southern Railway donated the depot to the town in 2007.The restoration project is expected to cost over $300,000 and town officials say they hope the finished product will bring tourism and businesses back to North Tazewell.For more information on the project, you can visit the town of Tazewell’s website by clicking here.More >>
  • Teacher arrested for hitting student with car

    Teacher arrested for hitting student with car

    Coal City (WVVA) -- A teacher is arrested after hitting a student with his car.It happened on Friday at Independence High School. That's when police say Joseph Keller struck a student with his vehicle.Keller was charged with three counts of battery and is being held in Southern Regional Jail.Right now, the Sophia Police Dept. is handling the investigation.More >>
    Coal City (WVVA) -- A teacher is arrested after hitting a student with his car.It happened on Friday at Independence High School. That's when police say Joseph Keller struck a student with his vehicle.Keller was charged with three counts of battery and is being held in Southern Regional Jail.Right now, the Sophia Police Dept. is handling the investigation.More >>
  • Virginia keeping drug used in botched executions

    Virginia keeping drug used in botched executions

    RICHMOND, Va. (AP) -- One of the drugs used in three recent botched executions will remain part of Virginia's lethal injection protocol.Virginia Department of Corrections spokesman...More >>
    RICHMOND, Va. (AP) -- One of the drugs used in three recent botched executions will remain part of Virginia's lethal injection protocol.Virginia Department of Corrections spokesman...More >>
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