W.Va. American Water corrects billing errors - WVVA TV Bluefield Beckley WV News, Weather and Sports

W.Va. American Water corrects billing errors

Posted:
  • More Local NewsMore Local NewsMore>>

  • UPDATE: Rail line reopens, derailment cleanup continues

    UPDATE: Rail line reopens, derailment cleanup continues

    ROCK (WVVA) - Crews were at the site of a train derailment in a remote area of Mercer County Wednesday. The derailment occurred Tuesday night in the Rock area -- near Montcalm -- across from Route 71..More >>
    ROCK (WVVA) - Crews were at the site of a train derailment in a remote area of Mercer County Wednesday. The derailment occurred Tuesday night in the Rock area -- near Montcalm -- across from Route 71.. More >>
  • Theatre W.Va. to return for 54th season

    Theatre W.Va. to return for 54th season

    BECKLEY, W.Va. (AP) -- Theatre West Virginia is preparing to return for its 54th season following a shutdown caused by financial problems.The Register-Herald reports that Theatre West Virginia has scheduled 17 performances of "Hatfields and McCoys" this season...More >>
    BECKLEY, W.Va. (AP) -- Theatre West Virginia is preparing to return for its 54th season following a shutdown caused by financial problems.The Register-Herald reports that Theatre West Virginia has scheduled 17 performances of "Hatfields and McCoys" this season...More >>
  • Woman guilty of four charges after running over employee

    Woman guilty of four charges after running over employee

    MERCER CO. (WVVA) - Dustie Beller was on trial for running over a woman with her car all for chainsaw. While she was found not guilty of attempted murder, the jury did find her guilty of petty larceny, conspiracy, failure to stop and render aid, and malicious wounding. The victim had this to say about the verdict. "Um very happy,” Mackenzie Ansley said. “To be expected -- the attempted murder charge. I knew coming into it, it was an iffy charge. And I'll take four out of five. And I'm happy w...More >>
    MERCER CO. (WVVA) - Dustie Beller was on trial for running over a woman with her car all for chainsaw. While she was found not guilty of attempted murder, the jury did find her guilty of petty larceny, conspiracy, failure to stop and render aid, and malicious wounding. The victim had this to say about the verdict. "Um very happy,” Mackenzie Ansley said. “To be expected -- the attempted murder charge. I knew coming into it, it was an iffy charge. And I'll take four out of five. And I'm happy w...More >>

CHARLESTON, W.Va. (AP) -- About 49,000 West Virginia American Water customers' monthly bills have been adjusted to correct billing errors.

The company notified affected customers in late August that the errors occurred after it transitioned to a new billing software system in May.

West Virginia American Water spokeswoman Laura Jordan tells the Charleston Daily Mail that the adjustments will appear on affected customers' next regular monthly bills.

Some customers will receive a credit. They were billed for 36 or more days of water service. The company's required monthly bill cycle is 25 to 35 days.

Other customers will see an additional charge. A surcharge paid to local government entities was inadvertently left off these customers' bills.

Jordan says the surcharge error affected about 1,000 customers.

Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and WVVA.
All Rights Reserved. For more information on this site, please read our Privacy Policy, Terms of Service and Mobile Privacy Policy & Terms of Service.

Persons with disabilities who need assistance with issues relating to the content of this station's public inspection file should contact Administrative Assistant Audrey Sluss at (304) 324-0659. Questions or concerns relating to the accessibility of the FCC's online public file system should be directed to the FCC at 888-225-5322, at 888-835-5322 (TTY) or at fccinfo@fcc.gov.