Consumer Reports' "Naughty and Nice List" - WVVA TV Bluefield Beckley WV News, Weather and Sports

Consumer Reports' "Naughty and Nice List"


Santa's not the only one checking who's been good and who's been bad this year. Consumer Reports is out with its third annual "naughty and nice list" highlighting which company policies deserve a thumbs up, and which deserve a lump of coal.

Nordstrom lands on this year's "nice" list, with the site offering free shipping and free returns "on orders of every size."

And how about those presents you really don't like, Kohl's "no questions asked - hassle free" returns policy online and in stores is something many of its competitors don't offer. It applies to all purchases, and there are no time restrictions.

But other companies' return policies could leave you with a big lump of coal. For instance, tiger direct has a laundry list of conditions you have to meet. And if you don't...

"They can hit you with a restocking fee of up to 25 percent. That's more than most other companies charge."

For travelers, two airlines landed on the naughty list, including Delta.

"When I bought a round-trip $248 non-refundable fare, Delta offered me the chance for 'peace of mind' to upgrade to a refundable fare for $737, nearly triple that of my original fare."

And while Spirit Airlines offers low fares, if your carry-on bag won't fit under the seat, the airline charges as much as 100 dollars. However, if you're looking for a place to stay, the moderately priced Drury Hotels are pretty "nice" indeed.

"Drury Hotels really live up to their motto, 'the extras aren't extra.'"

Included in the price of a room, hot food in the morning and at night, and free wi-fi.

Consumer Reports says Home Depot has a nice policy when it comes to major appliances. It will haul away your old appliance after setting up your new one.

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