WV American Water: Service NOT being turned off - WVVA TV Bluefield Beckley WV News, Weather and Sports

WV American Water: Service NOT being turned off

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CHARLESTON, W.Va. (July 1, 2012) – In response to rumors running rampant across every part of the state about water being turned off to various communities at various times, West Virginia American Water is assuring its customers that it has not and has no plans to turn water service off to any communities. On the contrary, crews are working around the clock to restore service in outlying areas where the company has not been able to supply
backup power sources at this time.

Some customers – particularly those in the higher elevations of the outlying parts of the company's water systems – may experience outages in their water service until power is restored or until the company can supply generators for the specific boosters and tanks in that area. Crews have been working around the clock since Friday night's storm to deploy emergency generators to dozens of remote sites including water storage tanks and booster stations that remain without power.

Remote sites that have lost power or lost communication with the plant control room must each be check manually, which unfortunately has been hampered by downed trees and power lines – rendering some sites inaccessible. West Virginia American Water assures its customers that these outages are not due to any problem with the water system; rather, they are
due to lack of power to pump treated water into certain parts of the system. Crews are working diligently to move generators to pump water into tanks, and once tanks are full, move those generators on to other needed areas. This process will continue until power is restored.

"Our employees have put their families and their own storm-related problems on hold to maintain water service to our customers and restore service to those without water at this time," said Jeff McIntyre, president of West Virginia American Water. "The rumors about shutting off service to any area are completely unfounded and would be entirely counterproductive to our company's power restoration efforts. We appreciate your assistance in putting this rumor to rest as quickly as possible, as the time our
employees spend dispelling this rumor wastes critical time for our efforts."

Any scheduled shutoffs would be announced prior to the shutoff via a press release and posted to the company's website.

West Virginia American Water has stationed water tankers for customers without water at the following locations. Customers are asked to bring their own containers to fill.

  • South Charleston (Kanawha Valley System) – South Charleston Community Center on Jefferson Road in South Charleston
  • Salt Rock (Huntington System) – Salt Rock Fire Department at 5512 St. Rt. 10 in Salt Rock
  • Huntington (Huntington System) – Kinetic Park Drive off of Hal Greer Boulevard/Troy Brown Highway (adjacent to Bob Evans)
  • Fayette County (New River System) – Exxon gas station off of the Mossy/Rt. 60 exit of I-64/I-77.

Updates will be provided on our website at www.westvirginiaamwater.com or by calling West Virginia American Water's 24-hour customer service center at 1-800-685-8660.

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