CHARLESTON, W.Va. (May 26, 2011) – Frontier Communications' repair center in Charleston will be become an around-the-clock operation in serving the company's West Virginia customers.
Dana Waldo, senior vice president and general manager for West Virginia, said the company has reorganized work responsibilities to expand the center's hours.
"This reorganization is another example of Frontier's commitment to provide the best possible service to our customers," Waldo said. "Our West Virginia repair team has a great record of serving West Virginia customers, and now we are positioned to extend that service around the clock."
West Virginia repair associates historically have worked seven days a week, but the center has been closed from 10 p.m. to 7 a.m. During those hours, West Virginia repair service calls were routed to New York.
The change is scheduled to go into effect on Sunday, May 29, and involves about 40 repair associates in the Charleston center.
"Our associates have local knowledge and specific information about West Virginia that allow us to deliver quality service to our customers," said Tammy Shingleton, area manager of customer operations in Charleston.
Frontier employees have embraced the schedule change, she said.
"We are confident this restructuring will give our team members more opportunities to support our customers, and we're eager to get started," Shingleton said.
